How much do I need to know about the Internet or HTML to use the software?
No technical knowledge or skills are required to use the software, which was designed to spare you from the technical details and let you get right to work placing animals. If you opt to use your own Web host (mandatory with RescueConnection Lite donation and all software purchases), however, you must be familiar with basic Web-site administration tasks such as using FTP to transfer files to your Web host's server machine (full details). If you need help starting out, you can also read idealist.org's Getting Started on the Internet ("a quick introduction to using the Internet for nonprofit organizations").

I already have a Web site. Can I still use the software?
Absolutely. DIY ("Do It Yourself") versions of all software were built for just this purpose. You can integrate RescueConnection or ShelterConnection code and database functionality into your existing Web pages, and you can continue using your existing Web-hosting account (you may need to upgrade your current Web-hosting plan to one that supports Microsoft Access or SQL Server databases, depending on which you choose.) DIY versions are also available with any lease plan.

Can I upgrade or downgrade my software and/or lease plan?
You can upgrade or downgrade your software or lease plan at any time. Please contact RescueConnection for details.

What kind of Web hosting plan do I need for RescueConnection Lite?
You need a Web host that provides Microsoft Access database hosting and supports Active Server Pages (ASP). You can do a search (on Google or any other search engine) for "Access database hosting" to locate these firms.

Have a question that's not on this list? E-mail info@rescueconnection.com